AI-Powered Logistics Transformation: Redesigning Operations, Skills and Productivity
JSP261335
Overview
Logistics companies face pressure to improve service levels, increase operational visibility and manage rising costs and manpower constraints. This interactive workshop explores how organizations can move beyond isolated AI experiments by identifying high-value opportunities across warehousing, transport planning, freight operations and customer service.
Participants will examine practical use cases such as demand forecasting, route and load optimization, document processing, exception management and predictive maintenance.
Through guided exercises and an AI-enabled workforce diagnostic demonstration, they will learn how to prioritize opportunities, redesign workflows and roles, identify capability gaps and translate ideas into a practical logistics workforce transformation roadmap.
Event Detail
Date | Thursday, 15 October 2026 |
Time | 9:00am-12:00pm (registration starts at 8:30am) |
Venue | 7 Straits View, Marina One East Tower, Level 12, Singapore 018936 |
Consultant / Organisation | PwC Singapore |
Programme/Agenda
This session will connect logistics business priorities with practical workforce transformation. PwC will share selected AI-enabled use cases across warehouse operations, transport planning, freight forwarding, customer service and supply-chain coordination, then demonstrate how an activity can be assessed for automation, augmentation or continued human ownership.
Participants will work through a guided workflow and role-redesign activity, consider responsible AI controls and identify the skills, manager routines and measures needed to sustain adoption. The workshop will conclude with a practical pathway from opportunity identification to workflow redesign, capability building, implementation and benefits tracking, with SBF providing an overview of EWTP, WDG(JR+) and relevant ecosystem pathways.
Key areas participants will hear about:
- Business-led AI opportunity prioritization across logistics workflows
- Workflow and job redesign, including human and AI decision rights
- Adoption, responsible AI governance, capability building and benefits measurement
Time | Program / Session | Speaker / Facilitator |
8:30-9:00am | Registration / Welcome | SBF |
9:00-9:15am | EWTP / WDG(JR+) Briefing | SBF |
9:15-10:00am | Why AI adoption in logistics requires workflow and job redesign | Sasha Quak, Director, Digital and AI Solutions, PwC Hilary Chiu, Senior Manager, AI Advisory, PwC |
10:00-10:15am | Tea Break | |
10:15-10:45am | Logistics use cases and practical demonstration | Sasha Quak, Director, Digital and AI Solutions, PwC Hilary Chiu, Senior Manager, AI Advisory, PwC |
10:45-11:30am | Interactive activity: map a logistics AI opportunity and redesign the role | PwC |
11:30am-12:00pm | Q&A / Closing | PwC + SBF |
WHY SHOULD I ATTEND
Key Learning Outcomes
Participants will learn how to:
- Identify logistics activities suitable for AI automation or augmentation.
- Translate a logistics AI use case into a redesigned workflow, role and capability requirement.
- Apply practical considerations for operational resilience, quality review and human oversight.
- Develop initial priorities and actions for a 90-day logistics workforce transformation pathway.
WHO SHOULD ATTEND
- Logistics business owners, managing directors and senior management
- HR, Human Capital, workforce planning and Learning & Development leaders
- Warehouse, transport, freight, customer service and supply-chain operations leaders
- Transformation, innovation, technology, data and digital leads
Thursday, 15 October 2026 - Thursday, 15 October 2026 
9:00 AM - 12:00 PM
7 Straits View, Marina One East Tower, Level 12, Singapore 018936