AI-Powered Professional Services Transformation: Redesigning Work, Skills and Productivity
JSP261300
Overview
Professional services firms are under pressure to improve productivity, respond faster to clients and build new digital capabilities while maintaining quality, trust and professional judgement. This interactive workshop explores how organisations can move beyond isolated AI experiments by identifying high-value use cases, redesigning workflows and roles, and equipping employees and managers for adoption. Participants will examine practical examples across advisory, engineering, design, corporate services, marketing and other project-based businesses. Through guided exercises and an AI-enabled workforce diagnostic demonstration, they will learn how to prioritise opportunities, define human and AI decision rights, identify capability gaps and translate ideas into a practical workforce transformation roadmap.
| Date | Monday, 21 September 2026 |
| Time | 2:00 pm–5:00 pm |
| Venue | 7 Straits View, Marina One East Tower, Level 12, Singapore 018936 |
| Consultant / Organisation | PwC Singapore |
Event Detail
| Time | Programme / Session | Speaker / Facilitator |
| 2:00-2:30 PM | Registration | SBF |
| 2:30-2:45 PM | Enterprise Workshop Transformation Package (EWTP) Briefing | SBF |
| 2:45-3:15 PM | Why AI adoption requires workflow and job redesign | Sasha Quak, Director, Digital and AI Solutions Hilary Chiu, Senior Manager, AI Advisory |
| 3:15-3:30 PM | Tea Break | |
| 3:15-4:00 PM | Professional services use cases and practical demonstration | Sasha Quak, Director, Digital and AI Solutions Hilary Chiu, Senior Manager, AI Advisory |
| 4:00-4:45 PM | Interactive activity: map an AI opportunity and redesign the role | PwC Facilitators |
| 4:45-5:00 PM | Q&A / Closing | PwC + SBF |
Programme/Agenda
This session will connect business priorities with practical workforce transformation. PwC will share selected AI-enabled use cases relevant to project-based and knowledge-intensive firms, then demonstrate how an activity can be assessed for automation, augmentation or continued human ownership. Participants will work through a guided role-redesign activity, consider responsible AI controls and identify the skills, manager routines and measures needed to sustain adoption. The workshop will conclude with a practical pathway for moving from opportunity identification to workflow redesign, capability building, implementation and benefits tracking, with SBF providing an overview of EWTP, WDG(JR+) and relevant ecosystem pathways.
Key areas participants will hear about:
- Business-led AI opportunity prioritisation for professional services workflows
- Workflow and job redesign, including human and AI decision rights
- Adoption, responsible AI governance, capability building and benefits measurement
WHY SHOULD I ATTEND
Key Learning Outcomes:
- Identify professional services activities that are suitable for AI automation or augmentation.
- Translate an AI use case into a redesigned workflow, role and capability requirement.
- Apply practical considerations for responsible adoption, quality review and human oversight.
- Develop initial priorities and actions for a 90-day workforce transformation pathway.
WHO SHOULD ATTEND
- Sector: Professional Services
- Business owners, managing directors, partners and senior management
- HR, Human Capital, workforce planning and Learning & Development leaders
- Operations, practice management and quality leaders
- Transformation, innovation, technology, data and digital leads
Monday, 21 September 2026 - Monday, 21 September 2026 
2:00 PM - 5:00 PM
PWC Singapore 7 Straits View, Marina One East Tower, Level 12, Singapore 018936