During this 1 day session, participants will be guided on the following :

• Overview of Key Consumer Protection Laws: Understanding the Consumer Protection (Fair Trading) Act (CPFTA), Lemon Law, and relevant CCCS guidelines.

• Consumer Rights and Business Obligations: Identifying what consumers are entitled to and the legal responsibilities of businesses.

• Product Defects and Warranty Obligations: Insights into the Lemon Law, including handling product defects, customer refunds or repairs

• Common pitfalls – E-commerce, Price Transparency and Misleading Advertising: Covering unfair trading practices arising from e-commerce sales, displaying prices, and sales advertising

• Dispute Resolution and Enforcement: Navigating complaint channels, mediation, and the role of government agencies such as CASE, STB and CCCS

• Best Practices for Compliance and Risk Mitigation: Strategies to ensure compliance, avoid legal issues, and maintain a trustworthy brand reputation

At the end of the workshop, participants would be able to :

• understand an overview of Consumer Protection Laws in Singapore
• know the administrative and legal environment in which they are being enforced

This workshop is for managers/executives who are in business operations, sales & marketing functions and who are required to deal with customers in a buy/sell contractual relationship