• Introduction to Shipping Documentation in International Trade
• Documentation flow from order receipt to shipment completion
• Understanding Import and Export Transaction Flow and Documentation Requirements
• Import and export process flow
• Relationship between commercial, transport and regulatory documents
• Functions and uses of key shipping documents
• Bills of Lading
• Sea Waybills
• Air Waybills
• Commercial Invoices
• Packing Lists
• Shipper's Letter of Instruction
• Cargo Insurance Documents
• Arrival Notices
• Delivery Orders
• Roles and Responsibilities of Key Stakeholders in Shipping Documentation
• Shipping Documentation Preparation and Verification Procedures
• Data entry requirements
• Document collection processes
• Verification checkpoints
• Compliance Requirements and Documentation Control
• Regulatory requirements
• Record retention
• Document security and traceability and proper cargo delivery principles
• Common Documentation Errors and Discrepancy Resolution
• Missing or inaccurate information
• Inconsistent shipment data
• Correction and escalation procedures
• Developing and Using Shipping Documentation Checklists
• Building functional, operational checklists for daily verification tasks
• Practical Application and troubleshooting
• Hand- on document audit
• Operational troubleshooting case studies
• Wrap-up and review

Trainer Profile:

Michael Ong has more than 25 years of experience in the areas of managing export orders, import/export, shipping, logistics, distribution, warehousing, inventory control, cargo insurance and claims, negotiating freight with carriers, trader documentation, trade compliance, trade finance and supply chain management. He first started part-time teaching in 1982, delivering a course on Certificate in Practical Import and Export Documentation and Procedures. He has since conducted training for nearly 40 years and provided corporate training for companies located both locally and overseas, including Hitachi Asia, Micron Semiconductor Asia, ASM Pacific Technology Ltd. Motorola Electronics, NCS Singapore, DHL, Federal Express, Shalom International Movers Pte Ltd. REC Solar Pte Ltd. Tanaka Electronics Singapore Ltd. Mitsui Chemicals Asia Pacific, Ltd. Olympus Singapore Pte Ltd. Nissan Taiwan and P&G Indonesia. As an effectively bilingual trainer, Michael has delivered courses fluently in both English and Mandarin.

• Trade finance executives and managers
• Corporate finance staff
• Compliance executives and managers
• Import/Export executives and managers
• Shipping executives and managers
• Sales and Marketing staff
• Customer service staff
• Export sales staff
• Logistics and Supply Chain staff
• Buyers