Future-Ready Food Services: Leveraging AI, Job Analysis and Job Redesign for Workforce Transformation
JSP261367
Overview
Future-Ready Food Services: Leveraging AI, Job Analysis and Job Redesign for Workforce Transformation
Food services businesses face persistent manpower constraints, changing customer expectations and growing pressure to adopt technology while maintaining service quality. This complimentary capability-building workshop explores how businesses can combine artificial intelligence, Job Analysis and Job Redesign to improve productivity, transform work and build workforce capabilities.
Through practical food services examples, participants will learn how to analyse existing roles and workflows, determine which tasks can be automated, augmented, retained or reassigned, and translate these decisions into redesigned responsibilities and workforce development plans.
The workshop will also examine what it takes to build an AI-ready organisation. Participants will gain insights into the infrastructure, governance and employee capabilities required to scale AI adoption, supported by practical examples from The Lo & Behold Group and its approach to enabling non-technical employees to develop useful AI solutions.
Event Detail
Date | Thursday, 19th November 2026 |
Time | 9:00 AM - 12:00 PM |
Venue | SBF Center, Level 6, Padang Room |
Consultant / Organization | SGPC |
Programme/Agenda
What You Will Learn
By the end of the workshop, participants will be able to:
- Conduct a focused analysis of food services tasks using the Skills Framework and Functional Job Analysis Lite approach.
- Identify opportunities to automate, digitise, augment, retain or reassign work while maintaining clear human accountability.
- Develop an initial job-redesign proposal aligned with changing business and workforce needs.
- Understand the infrastructure, operating model, governance and employee training required to support AI adoption.
- Gain practical insights from successful AI implementation examples and the business outcomes achieved.
Time | Program / Session | Speaker / Facilitator |
9:00-9:15 AM | Registration / Welcome | SBF |
9:15-9:30 AM | EWTP / WDG (JR+) Briefing | SBF |
9:30-10:30 AM | Conducting Job Analysis and Job Redesign With The Restaurant Manager Role As An Example | Facilitator 1: Andy Low, Senior Manager |
10:30-10:45 AM | Tea Break | — |
10:45-11:15 AM | How To Build an AI-Native Organisation | Facilitator 2: Rifeng Gao, COO & CFO |
11:15-11:45 AM | Case Study: Enabling Non-Technical Builders in The Lo & Behold Group | Facilitator 3: Ryan Michael Minjoot, Head of Forward Deployment |
11:45 AM-12:00 PM | Q&A & Closing | SGPC with SBF |
WHY SHOULD I ATTEND
Programme Highlights
- Conducting Job Analysis and Job Redesign: Apply practical tools using the Restaurant Manager role as an example.
- Building an AI-Native Organisation: Explore the foundations needed to implement and scale AI across the business.
- Industry Case Study: Learn how The Lo & Behold Group enables non-technical employees to build functional AI tools.
- Practical Takeaways: Identify opportunities that can be applied within participants’ organisations after the workshop.
Speakers and Facilitators
- Andy Low, Senior Manager
- Rifeng Gao, COO & CFO
- Ryan Michael Minjoot, Head of Forward Deployment
WHO SHOULD ATTEND
Who Should Attend
This workshop is suitable for:
- Business leaders and senior management
- HR and Human Capital leaders
- Learning and Development professionals
- Operations and productivity leaders
- Digital and business transformation leads
It is particularly relevant to restaurants, cafés, quick-service outlets, caterers, central kitchens and food-court operators.
Learn how to redesign work, strengthen workforce capabilities and prepare your food services business for AI-enabled transformation
Thursday, 19 November 2026 - Thursday, 19 November 2026 
9:00 AM - 12:00 PM
160 Robinson Road, #06-01SBF Center, Padang Rooms