Workshop Modules

Module 1: AI for Operational Excellence – Rethinking Efficiency

• How Generative AI is Transforming Admin, Support & Business Operations
• AI for Consistency, Speed & Resource Optimisation
• Case Examples: Document Generation, Meeting Summaries & SOP Automation
• Two-Way Discussion: Identifying Tasks That Consume the Most Time
• Mapping Repetitive Tasks to AI Capabilities

Module 2: Choosing the Right AI Tools & Models for the Job

• Overview of Common AI Models: GPT-4, Claude, Open-Source LLMs
• Comparing Capabilities: Content Generation, Summarisation & Automation
• Demo: ChatGPT vs. Copilot vs. Notion AI for Operations Tasks
• Matching Task Requirements with Model Strengths
• Discussion: Balancing Cost, Security & Usability

Module 3: Real-World Use Cases – From Admin Tasks to Decision Support

• AI for Document Creation: SOPs, Reports, FAQs & Forms
• AI for Internal Communication: Summaries, Briefings & Follow-Ups
• Workflow Automation: Integrating AI with Sheets, Email & Ticketing Tools
• Demo: Generating & Refining a Workplace Policy Document
• Reflection: Identifying Processes That Could Be Replaced or Improved

Module 4: Responsible Use of AI in Daily Operations

• Using AI Ethically & Securely in the Workplace
• Topics: Data Privacy, Storage, Hallucinations & Over-Reliance Risks
• Comparing Tools for Compliance & Audit Trails
• Case Study: AI Gone Wrong – Lessons from Failures
• Checklist: Questions to Ask Before Deploying AI at Scale

Module 5: Hands-On Lab: Automating Daily Tasks with AI

• Practical Exercises with AI for Real or Mock Operational Tasks
• Scenario Tasks: Weekly Update Emails, Reports from Notes, SOP Generation
• Tools: ChatGPT, Notion AI, Microsoft Copilot & Browser-Based LLMs
• Sharing of Outputs & Peer Feedback

Module 6: Group Brainstorm: Surfacing AI Opportunities in Operations

• Team Session: Identifying Inefficiencies, Bottlenecks & High-Friction Tasks
• Guided Prompts: Repetitive Workflows, Delays, Miscommunication & Redundant
• Reporting
• Mapping Challenges to AI Tools & Approaches
• Group Sharing of Prioritised AI Use Cases
• Output: ROI-Focused List of Operational AI Opportunities

By the end of this workshop, participants will be able to:

• Comprehend how generative AI can streamline routine and repetitive operations
• Evaluate the right AI tools for task automation and content generation
• Apply AI to common operational workflows such as documentation, communication,
• and reporting
• Identify bottlenecks where AI can reduce friction and improve throughput
• Adopt responsible AI practices in operational contexts
• Co-create a roadmap of AI opportunities for their teams

• Discover where AI can immediately improve speed and accuracy in your operations
• See real tools in action and learn how to apply them to your workflows
• Gain hands-on practice using AI to generate, structure, and summarise information
• Collaborate with peers to uncover opportunities hiding in plain sight
• Leave with a customised list of automation ideas for your team or organisation

• Operations Managers & Team Leads
• Business Administrators & Project Coordinators
• Process Improvement & Continuous Improvement Specialists
• HR, Finance, or Sales Support Staff
• Shared Services & Customer Operations Teams
• Anyone responsible for documentation, reporting, or internal processes