Work Transformation in the Age of AI: Redesigning Jobs for the Future of Retail & F&B
SBI2601356
Overview
Retail and F&B organizations are facing increasing pressure from labor shortages, rising customer expectations, wage inflation, digital disruption and rapidly evolving technologies. While many organisations are investing in AI, automation, self-service technologies and digital platforms, technology alone does not transform businesses.
The real challenge lies in translating these investments into sustainable operational outcomes. This requires organizations to rethink how work is done, how jobs are structured and how employees contribute value.
Event Detail
Date | Tuesday, 20th October 2026 |
Time | 9:00 AM - 12:00 PM |
Venue | Lifelong Learning Institute, Event Hall 2-1 |
Consultant / Organization | WTW |
Programme/Agenda
This session explores how AI is reshaping retail and F&B operations, why operating models must evolve to support future business strategies, and how job redesign serves as the critical bridge between transformation strategy and day-to-day execution.
Participants will learn practical approaches to identify opportunities for process optimization, release capacity through automation and redesign jobs so employees can focus on higher-value customer, commercial and operational activities.
Key areas participants will hear about:
Prevailing AI Trends in the Service Industry
Operating Model Design - Why it is important
Job Redesign for Implementing a Future-State Operating Model
Time | Program / Session | Speaker / Facilitator |
9:00-9:15 AM | Registration / Welcome | SBF |
9:15-9:30 AM | EWTP / WDG(JR+) Briefing | SBF |
9:30-9:45 AM | How AI is transforming the Service Industry | Soon Qi Wei, Lead Consultant, WTW |
9:45-10:05 AM | Interactive Discussion: How has your organization been planning to or have implemented AI into your Enterprise or Operations Teams? | WTW Table Facilitators |
10:05-10:20 AM | Tea Break | |
10:20-10:40 AM | Operating Models - The guidepost for Future-State Operations (with case studies) | Soon Qi Wei, Lead Consultant, WTW |
10:40-11:00 AM | Interactive Discussion: How is strategy planning typically done in your organization? Is it an annual exercise or is it a one-off when key industry shifts occur? | WTW Table Facilitators |
11:00-11:20 AM | Job Redesign - bridging the gap between strategy and operationalization | Soon Qi Wei, Lead Consultant, WTW |
11:20-11:40 AM | Interactive Discussion: How has your organization approached redesigning jobs in the past, and what are your plans in the Future? | WTW Table Facilitators |
11:40-11:55 AM | SWDA Briefing | SWDA |
| 11:55 AM -12:00 PM | Q&A / Closing | Consultant & SBF |
WHY SHOULD I ATTEND
Key Learning Outcomes
Participants will:
- Understand AI Trends within the Service Industry
- Understand how Operating Models Shape the future of any organization
- Apply Job Redesign Methodologies towards implementing Future-State Operating Models
- Understand the types of Government Support available to help companies carry out Job Redesign
WHO SHOULD ATTEND
- Business leaders / senior management
- HR / Human Capital / People leaders
- Learning & Development professionals
- Transformation / Operations / Digital leads
- Sectors: F&B, Retail
Tuesday, 20 October 2026 - Tuesday, 20 October 2026 
9:00 AM - 12:00 PM
Event Hall 2-1, 11 Eunos Road 8, Singapore 408601